Fix for Windows Update 5 Errors
Ever since Microsoft pushed Version 5 of Windows Update onto my XP SP1 system, I have been unable to access Windows Update - until just now. I found it!! I just accessed Windows Update and successfully downloaded and installed updates to my system.
The particular error message I was getting was 0×80072F78 (appeared when Windows Update tried to find the updates for my system), but I think this solution will fix the problem on systems getting other error messages as well. If your error code starts with “800″, I think there’s a good chance this solution will help.
Create a file on your desktop called wu5_fix.bat and put the following lines in it. (Leave out the dashes on the top and bottom - I’m just putting them there to separate the batch file contents from the rest of the text.)
————————————
net.exe stop wuauserv
cd /d %windir%
rd /s softwaredistribution
REGSVR32 %windir%\system32\wuapi.dll
REGSVR32 %windir%\system32\wuaueng1.dll
REGSVR32 %windir%\system32\wuaueng.dll
REGSVR32 %windir%\system32\wucltui.dll
REGSVR32 %windir%\system32\wups.dll
net.exe start wuauserv
————————————
[[16-Feb-05: This batch file was edited to include an additional Windows Update DLL (wuaueng1.dll). The problem recurred on my system, and the original batch file I posted here didn't fix it. I looked to see if a DLL was missing and found this one. Adding it solved the problem. I also removed the line registering msxml3.dll since it didn't seem necessary. -sc]]
Now open a DOS box and navigate to your desktop, where the batch file is. (If you don’t know where your desktop is in the directory structure, then just put the file somewhere you can find - it doesn’t matter where you put it.) To execute the batch file, just type the file name at the command prompt (WU5_FIX). Answer “yes” or “okay” to any prompts. Now try Windows Update again. I’ll bet it works. This fixed it for me, and I’d tried everything under the sun before this.
This solution is not in any Microsoft Knowledgebase article I’ve seen (and I’ve read over a dozen on the topic), nor did the Microsoft Tech Support person I’ve been corresponding with suggest it. I found pieces of this solution in different forum posts on the internet, and I’m posting it here because it was such a pain in the neck to find. I hope this information helps someone else with the same problem. There are too many critical vulnerabilities in Windows to not have access to Windows Update!
Please post if this fix works for you - I’m curious.
Tom L.:
Yes! Yes! Finally! Been trying to fix this for a week. Tried all those other ideas — turning off my firewall, my pop-up and ad blockers, my anti-virus program; checking the Hosts file; adding all those sites to the Trusted Sites list — and none worked. Was a little leery about running a batch file registering some files (wasn’t sure how to undo if it didn’t work), but finally gave it a shot. Eureka! Thank you so much.
tom 10.07a
October 7, 2004, 4:15 amSheryl:
Cool! I’m glad it worked for you! I’d tried everything on earth first, too - every suggestion in every Microsoft Tech article, plus every suggestion that the Microsoft support person suggested. Nothing worked until I tried this.
Thanks for posting feedback.
October 7, 2004, 6:58 amRoland Marty:
I’m a Microsoft Certified Systems Engineer. Windows Update stopped working on my Windows XP Pro after I installed SP2 (though this was probably coincidental; the real problem was most likely related to the new version of Windows Update). Microsoft’s knowledge base did suggest the problem was related to improperly registered .dll files, but wasn’t much help beyond that. It doesn’t surprise me that the users of Windows were able to come up with a fix for this problem before Microsoft could. But I’m certainly getting tired of being one of Microsoft’s unofficial beta testers (and I get pay them money for it). Linux keeps looking more and more attractive to me.
October 12, 2004, 5:14 pmSheryl:
If the KnowledgeBase article says something about improperly registered DLLs, that’s new! It didn’t say that when I was struggling with the problem. I did give the solution to the Microsoft Tech Support person I’d been corresponding with, and he said he’d pass along the info. So maybe they incorporated it into the KnowledgeBase article. That would be good!
I’ve got Linux on a box here, but don’t get to play with it much. Windows keeps me busy.
October 12, 2004, 5:49 pmRoland Marty:
Adding to what I wrote above, what I found in the Microsoft knowledgebase was Article ID 883822 at URL http://support.microsoft.com/default.aspx?scid=kb;en-us;883822
October 13, 2004, 7:27 pmThe article deals specifically with errors 0×80246008 and 0×80246007. The article recommends registering qmgr.dll and qmgrprxy.dll. Leaving aside the specifics of the article, it does suggest the idea that .dll registration problems can knock out access to Windows Update.
Berry:
This worked like a champ. Thanks for sharing this info with other users in Microsoft H***. I just wish they could get their act together.
October 14, 2004, 9:26 amEric van Heijnsbergen:
Hi,
Your post worked great for me. I try to fix this problem for months and nothing works. I’ve tried everything such like: disable my ISA firewall, opening ports like 80 and 443 on ISA-server, closing virusscan, create a new hosts-file, re
October 14, 2004, 5:42 pmTodd Faber:
Kick Ass! I’ve been trying everything and have been completely frustrated. I am now good to go thanks to your fix. Thanks again! Fabes
October 15, 2004, 12:46 pmguy:
YOU RAWK! I’ve tried every MS fix and the other few non MS fixes I could find and NOTHING would get update to work again on XP sp1 machines until I found your batch file.
I would like to make a shrine in your honor, what is your favorite chocolate?
October 15, 2004, 5:37 pmSheryl:
LOL!! I’m so glad this is helping people.
October 15, 2004, 6:35 pmGommer:
Previous time I had to solve this, I found someone who said he had removed some files/folders from the softwaredistribution folder. That worked fine then, but now after a new update I couldn’t start WU. I hope this fix is more permanent.
Thanks.
(thumbs up for google, thumbs down for microsoft)
October 27, 2004, 3:46 amCharles:
Sheryl, you RULE!!!
(I love your name too, my favorite)
I’ve read so much MS BS about this but nothing worked.
Thanks,
November 4, 2004, 2:02 pmCharles
Oleg:
YES!! at last!
Thanx,
November 5, 2004, 9:26 amOleg
rocket:
Sheryl, ‘I love you’…
lol - what I mean is, it worked like a charm! thanks for sharing this valueable info on a critical time like this for me - just formated my PC and after the first update… updates died…
You brought them to life
November 6, 2004, 11:43 amb c:
Worked for my XP. Problem started with V4 in Win 2000 several months ago. Haven’t tried this on Win 2000. Anybody else try this on 2000?
November 8, 2004, 3:53 pmGreg:
Was only a temporary fix for me. Using XP SP1 through a LAN. Applied fix, WINDOWS UPDATE worked perfectly the first time. Shutdown and restarted, problem returns. Heard that a previous update might be culprit.
November 10, 2004, 5:20 pmSheryl:
Rebooting in itself couldn’t undo the fix. What the batch file does is register some DLLs that Microsoft forgot to register, and clear out the Windows Update cache. It sounds like the update broke things again. This has happened to me, too. I just ran the batch file again, and again it was fixed.
November 11, 2004, 8:02 amrandy:
Indeed it did!!! Thank you very much!
November 15, 2004, 6:50 pmAndrea:
This is ok for me. Thanks
November 18, 2004, 12:07 pmDMAC:
We too struggled with this on our network! However some pc’s and laptops running Windows XP would have no problem with the new v5 site. Yet, the next 3 or 4 machines I tried it on, failed. Totally, bizarre! Of course your .bat file works great, though I haven’t used it on enough machines yet, I did have to run it over again, once I rebooted my machine. That’s still O.K! It’s a great work around.
Also, I’d like to mention that I don’t know of anyone you has had trouble with the v5 site when accessing it from a “home” system, but I guess I’d have to assume they have had some bad experiences too.
And finally, there is another work around I came up with because, well, you just gotta have access to the Critical Updates for Microsoft.
Here’s my workaround:
Once the v5 site fails, look to the left of the screen the the “Administrator Options” click once,in the first sentence under ” Update multiple operating systems” click on the highlighted words “Windows Update Catalog”. Then, you may be asked to load the v4 interface again, once that is done, the “Windows Update” to the left side of the screen once again is highlighted and ready to click.
Voila! You’re redirected back to the v4 website and the “old fashioned” way we’re all used to getting our updates!
Well that’s it I hope this long post didn’t offend anyone!
A sincere thanks to Sheryl for the .bat file!
-DMac
November 18, 2004, 7:25 pmKen:
Hi Sheryl,
Thanks for your post, but I STILL can’t access the Windows Update (V5) website - I get to “Checking for the latest version of the Windows Update software…” and then the page says done and goes no further. I have tried your BAT file, plus a zillion other things (including the ZA thing) aand just cannot get past this. Any ideas?
December 4, 2004, 1:14 pmSheryl:
Hi Ken,
Sorry you’re still having problems.
My .bat file does this:
1. Stop the Windows Update service.
2. Remove the softwaredistribution directory because it will cause problems if it’s screwed up (and errors while accessing the site will screw it up).
3. Register a bunch of DLLs that Microsoft forgot to register.
4. Restart the Windows Update service.
I think there are more DLLs than this involved. I’ve seen mention of others, but these were enough to fix it for me. Maybe you need to register some of the other DLLs as well.
What version of Windows are you running?
December 16, 2004, 6:12 pmMorten W:
Hi Sheryl
I ran the batch and all Okay but when I tryede Windows Update after it failede again I did not download the BITS20 update, damn.. but then I download and install it manualy reboot as it ask for and tryede Windows Update again. Did not work “WHY ME ??” then I ran the batch file again and now YES!! “THER IS A GUD OUT THERE ;-)”
So thanks it work after a littel extra work form her
Best regards and Marry Chrismas to all *<;o)
p.s.
December 17, 2004, 3:57 amI have Danish Windows XP so i works all other versions then english
Sheryl:
That’s good info. The batch file works for most people, but occasionally someone reports that it didn’t do the trick. Maybe it’s because the BITS 2.0 update needed to be installed manually first. Thanks for sharing this - might help someone.
December 18, 2004, 11:57 amSheryl:
Got defaced and lost a few posts there. Checking to see if I can post a comment after changes in permissions…
December 25, 2004, 5:28 pmRyan Walters:
YES! This worked for me! Windows Update stopped at “Checking for the latest version of the Windows Update software” and wouldn’t progress any further. I had tried unregistering wuweb.dll without success. THANKS for posting this entry! MS needs to update their Knowledge Base!
December 29, 2004, 6:28 pmsy:
Thanks for this article. I did however find a solution before finding this but this clarifies my answer with a proper batch file. Thanks!!
January 17, 2005, 5:40 amSunil:
Just made a change from C:\Windows to %windir% so that it works on all systems where the windows directory has been changed to something else.
————————————————-
net.exe stop wuauserv
cd /d %windir%
rd /s softwaredistribution
REGSVR32 %windir%\system32\wuapi.dll
REGSVR32 %windir%\system32\wuaueng.dll
REGSVR32 %windir%\system32\wucltui.dll
REGSVR32 %windir%\system32\wups.dll
REGSVR32 %windir%\system32\msxml3.dll
net.exe start wuauserv
[[Of course you are right about this. I don't know why I used the environment variable in one place but not others. I fixed it, thanks. -sc]]
January 18, 2005, 4:01 amGeir:
Thanks! I’ve have tryed a lot of suggested solutions. This one worked.
January 18, 2005, 7:54 amWSC:
I have error code 80246008 when I try to update Windows. Your bat file didn’t help any. The failure occurs almost immediately upon pressing “Install”. Any other thoughts?
January 23, 2005, 7:22 amSheryl:
You might try downloading RegMon from Winternals and see what changes when you press Install. They have a free file monitor there, too.
January 30, 2005, 3:07 amaceooo2:
May be a dumb question, but what type of file on the desktop?
January 31, 2005, 3:32 pmMarcus:
Genius! This saved me the hassle of doing a fresh install on a customer’s PC. Thanks much!
January 31, 2005, 10:02 pmNeil:
Tried the batch file, which worked a treat!
However, got an even easier solution that may work (may depend on your scenario, but works for all XP Pro pcs behind ISA that I’ve tested so far)
from command line, type
proxycfg -u
This will change the proxy config to use the users proxy settings rather than direct connection. Worked for me!!!
Neil
February 3, 2005, 5:43 amLarry:
I’m a little worried about the line
rd /s softwaredistribution. Why would we want to remove the dir softwaredistribution and it’s subdirs?
thanks!
February 6, 2005, 10:31 pmSheryl:
It has to be removed because it contains corrupted information that will prevent the fix. When it’s not there, Windows recreates it.
February 6, 2005, 10:41 pmLarry:
Thanks Sheryl! That worked without a reboot. I’d previously tried the fix on the MS website, and reregistered some other dlls noted on the web. Only yours worked.
February 7, 2005, 12:45 amDo you work in IT? It must have taken _hours to put the .bat together + verify it.
Sheryl:
It took an absurd number of hours to figure this out. I get like a pitbull about stuff like this - I can’t let go of it until I figure it out.
I don’t work in IT. I’m a Contributing Editor to PC Magazine - was the editor of the Utilities column for 10 years (while the utilities were still free) - and a programmer.
I’m glad that the solution I found has worked for so many people. It makes me feel better about the absurd number of hours I spent on it.
February 7, 2005, 1:05 amLarry:
Y’know, fixng the 1977 Lincoln I had not so long ago took less time per year than fixing Windows takes now. And it rebooted faster.
February 7, 2005, 1:31 amWSC:
Actually, I already had RegMon. It generated a lot of data. What am I looking for? This looked interesting:
helpctr.exe:700 QueryKey HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows BUFOVRFLOW
February 8, 2005, 3:59 pm2017 98.13485323 helpctr.exe:700 QueryValue HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows\ScrollInset NOTFOUND
2018 98.13486712 helpctr.exe:700 QueryKey HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows BUFOVRFLOW
2019 98.13487845 helpctr.exe:700 QueryValue HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows\DragDelay NOTFOUND
2020 98.13489115 helpctr.exe:700 QueryKey HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows BUFOVRFLOW
2021 98.13490245 helpctr.exe:700 QueryValue HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows\DragMinDist NOTFOUND
2022 98.13491502 helpctr.exe:700 QueryKey HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows BUFOVRFLOW
2023 98.13492569 helpctr.exe:700 QueryValue HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows\ScrollDelay NOTFOUND
2024 98.13493799 helpctr.exe:700 QueryKey HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows BUFOVRFLOW
2025 98.13494928 helpctr.exe:700 QueryValue HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows\ScrollInterval NOTFOUND
eric:
Thank you so much. This problem has been driving me nuts for two days. Unbeliveable that almost five months after your post not one forum that this question has been asked in has come up with the answer. I’ve been linking this page for all the other people I found with the same issue.
February 11, 2005, 3:18 pmGood Job
Sheryl:
I’m glad it worked for you. Every time someone posts that it worked for them, I feel a little better about the hours and hours I burned searching for the solution.
I don’t know why Microsoft hasn’t published the correct solution - I’ve sent it to them. Before I figured out what was wrong, I emailed Microsoft Tech Support for help. The guy who answered had no clue what was wrong or how to fix it, so I just kept researching it myself. When I figured it out, I sent him a detailed message about what the problem was and how to fix it, and asked him to please make sure their KnowledgeBase article was updated so others wouldn’t waste time on it like I did. He said he would, but the information was never communicated.
February 11, 2005, 3:40 pmPeter:
The bat file works okay, after search for days for a solution thanks
Peter Holland from The Netherlands
February 13, 2005, 7:31 amkurt klingbeil:
Thanks for the fix.
February 15, 2005, 3:20 pmWorked perfectly.
kurt
Sheryl:
The problem recurred on my system and my original batch file didn’t fix it. I hunted around, and found another Windows Update DLL that I’d missed. Registering that one as well fixed the problem. I edited my original post to reflect the change. If anyone reading this blog has tried the fix and it didn’t work, try the fixed fix.
February 16, 2005, 12:15 pmChris:
Tried your fix (and about 3.5 million other ones) but the updates still fail to download and install.
Just wanted to say thanks for the effort even if it didn’t work in my case. Will go back to scrolling through the Google list.
February 16, 2005, 9:30 pmnigel:
Saw your pages and wondered i you had ever had this problem with explorer and updates, I had to have my system wiped , had sp2 installed again got most of updates via auto download and not by manually clicking on the link for updates in windows main menu , I used to check just to see if id missed things , now if I click on updates i get a blank page and done at the bottom of the page, undaunted i went via google and found updates which told me I had to alter settings , i followed the instructions went into sites the button was greyed but I managed to paste in the info and thought thats it , tried still got a little box opening in explorer then the blank page and done again so i cannot check whats installed on my pc anymore so havent any clues as to whats missing any ideas how i can get this working again , the engineer said oh youve got all you need if theres no gold shield in the taskbar ! Rubblish I used to visit updates and find downloads way before auto updates kicked in any feed back welcome
February 17, 2005, 6:23 amAl:
Thank you Sheryl!
I used the batch file in your message and executed those commands, and the downloads were then successful.
Thanks
February 17, 2005, 4:32 pmAl
Margo:
Created the bat file you suggested and ran it, but my WuAuServ won’t start. I get an error message: System Error 193 has occurred. Is not a valid Win32 application. Any suggestions? Thanks.
February 19, 2005, 10:29 amGeoff Brewer:
Brilliant Sheryl, you are a genius, thanks ever so much for the advice, it worked perfectly. How annoying though that MS weren’t able to resolve the problem in the many hours I have spent trying to work this one out with them!
Regards - Geoff
February 21, 2005, 9:07 amMartin:
Thank you for your efforts, but this fix did not work for me. Any other ideas?
February 23, 2005, 8:45 amThanks
Martin
Peter:
EXCELLENT! This fix worked great for me. I was about to give up and reformat/install.
cheers
February 23, 2005, 11:44 amPete
Jack B.:
Sheryl, Thank you, thank you, thank you. I have been in the same boat with most of these posts. Tried everything listed and a few others I think. Even uninstalled virus scan. Been on phone with Microsoft Tech. several hours to no avail. I am running XP SP2 and was working on this computer for friend. This is the first computer I ran into with this problem. Everytime I went to Microsoft update site and clicked on Express install. All I get was green progress bar never would complete download. Only time I get error code (OX8007043C) was in safemode. Ran your fix and bingo update worked first time and everytime so far. Again thank you.
February 24, 2005, 10:54 pmJack B.
Filippo:
Hello!
Thank you very much for your help.
I had the same problem with Win Update. I try your fix and works fine!!! You are great
ciao ciao
March 7, 2005, 10:55 amFilippo
Ravindra:
Worked like a charm! Thanks!
March 11, 2005, 8:51 pmBjorn Standal:
Hi!
Tried everything with this one. The bat-file fixed everything. You’re a savior! Thanks!
Best regards,
March 23, 2005, 5:52 amBjorn
xer0c00l:
Ihave tried the fix you sugested and it won’t work for me. I even added some extra things to the bat file. I’m a PC tech and i’ve been killing myself to fix this problem to no avail.. I’m sure each computer is virus and spyware free and they all have SP2. here’s the modified batch file i made.
http://www.thecornhole.com/v-web/bulletin/bb/viewtopic.php?p=73#73
March 23, 2005, 6:02 pmMahesh:
Thank you so much !! This is great..
I am delighted. This just works fine with
Windows XP SP2 also.
Thanks once again
April 1, 2005, 1:29 amDrags1:
I searched and asked an searched and asked…to no avail. I was unable to download XP updates. I suspected the windows download icon in the tray showing a % of download was the culprit, but I did not know how to correct it. Your batch file did!!! Thanks for this forum!!
April 1, 2005, 3:04 pmJeff:
Thank you so much. I am NOT a programmer, systems engineer, etc. Just a guy trying to get WU started again on my brother-in-law’s PC. Been messing with it for 3 hours until I came across your post. Seems to have worked like a charm. (Except when I ran that .bat file, it didn’t find wucltui.dll. But so far, WU has started working again.
Thanks much! Jeff (Wisconsin)
April 2, 2005, 4:15 pmben:
Hi there,
Thanks for the .bat file, but I am also still having problems. I suspect mine is a strange problem.
I am ‘trying’ to debug an issue over the net so am using remote assistance (from London to Australia) to fix up an old XP SP2 machine.
I have ran adaware (latest updates) to blow aware the nasties and also ran the latest NAV to take out viruses. I also went through the process of nuking the process and a set of RUN/APPINIT reg keys that hung around after adaware and NAV were done. So now with the user having ditched IE for firefox
I am trying to get windows update to work.
I recieved the error message saying that I didn’t accept the EULA (http://support.microsoft.com/?scid=kb;en-us;883827), but the EULA never pops up, additionally, it appears as though the files never actually download (as according to WU they have already been downloaded).
So I have blown away the files in \WUTemp and the software redistribution dir in WINDIR, reset the IE settings, unregistered (/u) and re-registered the .dlls and kicked off the BITs service (that was not running). However, I still have the same issue.
Any ideas.? I take is M$ hasn’t got a ‘fixWU.exe’ program that re-installs a vanila version of the s/w - would have been nice.
Help much appreciated….
April 3, 2005, 10:05 amSebastian:
Thanks Sheryl. Your guide has been very helpful. I had searched through Microsoft website and was offered non-relavant assistance.
My problem is now sloved and thanks for your effort in distibuting the info!
April 4, 2005, 9:21 pmBrenda:
My daughter keeps getting the Error Code 80246008 when she tries to install updates. (Windows XP) Now the Smart Enforcer program that the University requires has cut off her internet use because she hasn’t installed the updates. TECH support has been trying to help for hours. Which of your solutions works best of 80246008 error code? Her thesis is due in a short period of time and the wasted time with Microsoft is an issue! Thanks
April 11, 2005, 12:29 amDani:
BRENDA!!!!!
try this
http://support.microsoft.com/default.aspx?scid=kb;en-us;883822
hope it works
April 16, 2005, 4:18 amD
Ben Davis:
Woohoo! Finally a fix for this! I’ve had this one machine at work that I couldn’t get to go into Windows Update for a long time and have spent much time Google-ing for an answer and this time I finally found it! Thanks so much!
-Ben
May 13, 2005, 3:03 pmSpydre:
Thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you,
May 15, 2005, 8:27 pmI really mean it!
Dee:
Sheryl my pet, your’e a little beauty, I’ve been having so many probs with windows, at least this is one that’s fixed thanks to you. Not having grown up with computers (was born in the 50s)and getting my first one only 5 years ago, I know zilch about all the techy stuff (took me ages to work out how to use dos box thingy to use this fix). I wonder if I dare be cheeky and ask if you could help with another prob??? I was running a 2nd hdd for storage, have 50gig of stuff on it that I really want to keep. Had to reinstall xp ‘cos I couldn’t download anything and didn’t know what else to do, after reinstall 2nd hdd was not visible in my computer, but was listed in disk management as online, healthy, active - but was not assigned drive letter, on right click all options greyed out except “help’ and ‘delete partition’ have tried everything but am unable to assign drive letter, have spent days on net trying to find answer, but to no avail, have reinstalled twice more, have taken disk out and put back again - still no go, am so frazzled computer may end up in middle of road. I would appreciate any help at all, from anybody!!!! Thanking you in advance, Dee.
May 16, 2005, 11:15 amSheryl:
Hey - I was born in the 1950’s. That’s no barrier to being a technophile! My consulting rate is $90/hour.
May 16, 2005, 11:17 amJoshua:
Thank you so much.
May 16, 2005, 5:39 pmJoshua:
Hi Sheryl, I tried this a month ago, and it worked, now its not working again, and this time it didnt fix the problem
June 11, 2005, 1:24 pmSheryl:
I’ve found that the problem sometimes recurs, too. In fact, I had it again today on both computers. I deleted temporary files and tried again and then it worked.
June 11, 2005, 6:09 pmSheryl:
I should say - ran the batch file, then deleted the cache, then tried again and it worked.
June 11, 2005, 6:10 pmKurt Lewis:
I am please your solution has helped so many. I just wish it helped me too. No luck, though.
I’m running Windows Server 2003 Standard Edition SP1.
Keep up the good work, Sheryl
June 15, 2005, 4:00 pmSheryl:
Don’t give up too fast. Try this:
1. CLEAR YOUR CACHE. (This is important.)
2. Turn off any anti-virus or ad-blocking software you are running.
3. Run the batch file.
4. Try going in through the “back door”. I don’t know if there’s something to this, or it was just a coincidence, but the last time the problem reappeared on my systems, I was finally able to get back in by first going to the Office Update site, checking for updates there, and then clicking on the “Windows Update” link on the Office page.
June 15, 2005, 4:34 pmFahim:
If you have tried all of the above and it still doesn’t work for you, this following thread might help you - it did at least help me identify the culprit … Norton Antivirus uninstallter. They have a few suggestions towards the end about how to reinstall BITS (which was the problem in my case) without having to re-install Norton Antivirus or do an SP2 upgrade that might help somebody
The link? Oh yeah …
June 30, 2005, 11:39 pmhttp://www.broadbandreports.com/forum/remark,13605896~reverse=0;days=10;root=microsoft;mode=full
TraLee:
Sheryl,
I thought I’d never find a solution for this this problem. I followed your instructions and bingo, it worked like a charm!
Please note I am running SBS 2K.
Thanks again!
July 13, 2005, 12:54 pmTraLee
Donald:
I’m new to this computer stuff, so please be gentle & bare with me. I had my system built with Windows XP Pro installed. Things have been fine for almost 2yrs. Now since the end of June, windows has tried updating it’s latest updates. Unfortunately, it’s been unsuccessful & gives me this Error Code: 0×80246008 . After several attempts with Microsoft email support, nothing they have suggested works. Now they won’t give me phone support help, because it says the pin id shows I must contact the pc builder/supplier. I tried to tell them that it was built local by a friend. Needless to say, no success. Anyway, updates have worked before, but now it’s dead in the water, shows failure notices with this error. Any help is greatly appreciated. Please, make instructions or help in general form, as I am not computer literate.
July 15, 2005, 1:49 pmThanks,
Donald